DIGITALSTARR
TECHNOLOGIES
Our AI roadmap

Case studies / State Government

Two state agency sites, rebuilt around the people who use them

A hub for a large public workforce and a site for a state insurance and fire-safety regulator, both rebuilt on the state's shared Drupal platform so employees, consumers and licensed professionals find what they need first.

employee-hub.gov
Homepage of the state employee hub
Sector
State government
Services
UX, Content, Drupal build, Training
Platform
State shared Drupal platform
Sites
Employee hub + Regulator

01 — Context

One agency runs the hub for the state's public workforce: benefits, pay, careers and HR news. Another licenses and regulates insurance companies, investigates fraud and inspects buildings to prevent fire. Both publish on the state's shared Drupal platform, but their sites had grown around org charts instead of the people using them.

02 — Challenge

People didn't come to read about the agency. They came to get something done.

  • Two very different audiences: state employees on one site, consumers and licensed professionals on the other
  • Time-sensitive content, like open enrollment deadlines, new HR systems and regulatory filings, buried deep in menus
  • Strict state branding, accessibility and security rules every page had to meet
  • Small editorial teams who needed to publish without a developer

Page templates

Both sites are assembled from the same set of page templates.

Editors pick a template, fill it in and publish. Branding and accessibility come with it.

  • Homepage

  • News & alerts

  • Topic index

  • Schedules & data

  • Filing & request

  • Guidance page

03 — Approach

Start from the task, not the org chart

  1. 01DiscoverAudience interviews, analytics and content audits for both agencies.
  2. 02StructureTask-first navigation: what does each audience come here to do?
  3. 03DesignPages assembled from the state platform's accessible components and branding.
  4. 04Build & migrateDrupal content types, page templates and a full content migration.
  5. 05Launch & trainEditor training and playbooks so each agency owns its content.

03b — Platform

One platform, many agency sites

Employee benefits & HR teams
Insurance & fire-safety divisions
Agency editors
Drupal+Acquia

State shared Drupal platform

Drupal CMS, hosted on Acquia

  • Accessible components
  • Shared branding
  • Security & hosting
  • Page templates
Employee hub
Regulator website
News, alerts & deadlines

Agency teams write once. The platform handles branding, accessibility and hosting, so every page goes live consistent and compliant.

04 — What we built

Two sites, each shaped around its audience

employee-hub.gov/benefits
Flexible benefits guide on the employee hub

01

An employee hub that leads with what's urgent

Paychecks, leave, benefits, discounts and state holidays sit one click from the homepage, and open enrollment gets its own guide, so employees see deadlines before they miss them.

safety-office.gov
Homepage of the insurance and fire-safety regulator

02

Clear paths for consumers and professionals

The regulator's site is organized by task: insurance help, regulatory filings, agent licensing, inspections and permits, each one click from the homepage.

safety-office.gov/insurance-resources
Insurance resources page on the regulator site

03

Accessible, on-brand pages editors own

Every page uses the state's accessible components, so editors can publish consumer guidance and news themselves without breaking branding or accessibility.

“Our audiences finally land on what they came for, and our team can keep it current on our own.”
Agency web lead · State government client (placeholder quote)

05 — Outcome

Audiences find their task first. Editors keep it current.

2
agency sites relaunched
3
distinct audiences served
AA
WCAG 2.1 target
1
shared state platform

Have a similar challenge?

Let's build yours.

Real site screens, with logos and agency names changed for privacy. Image credits

More case studies